Refund Policy:

Damp Solutions Aust. is happy to credit or exchange any unopened goods within 14 days, provided we receive the goods in original condition, with packaging, accessories and contents in tact. Returns will be approved at our discretion and all postage and or freight delivery/pickup costs are to be incurred by the customer. We will credit your original method of payment, excluding delivery and restocking fee equal to 20% of the invoiced price of the goods purchased. If the value of the returned items exceeds $500, the restocking fee is reduced to 15%.

Returning an Item

To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned within 14 days. We recommend that you return the product via Australia Post or other suitably approved registered courier and must be pre payed prior to sending. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out tracking and shipment registration of insurance with the courier. Damp Solutions Aust. reserves the right to refuse to accept, and to return, parcels that arrive COD or have More To Pay Stamped on them.The refund policy and 20% restocking fee also applies.

Exchanging a Product

If you would like to exchange a product please follow the same instructions as returning an Item, indicating your exchange requirements to us via email. Please ensure that your name, address, phone number and instructions are clearly indicated. All return shipping costs associated with the exchange of goods are the responsibility of the customer.

Warranty Policy

 Your Damp Solutions Australia Warranty covers this product from defects, faulty materials and workmanship for a period of 12months/or 2yrs depending on model and warranty form included with original carton delivered  for home use. For commercial use this product is guaranteed for 90 days.